Refund policy

AT lumoraliving store customer satisfaction is important to us. If you are not completely satisfied with your purchase we are here to help you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Defective issues
Please inspect your order upon reception and contact us immediately within 7 days of delivery; if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please include your order number, a description of the issue and clear photos of the products and packaging.

Once your claim has been reviewed and approved, we will provide a replacement or a full refund at no additional cost.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been processed or dispatched it cannot be cancelled. You may request a return after delivery. If your purchase meets the return eligibility requirements.

Contact Us

Lumoraliving2

Email:kaurji2000@gmail.com

We aim to respond to all customer inquires within 1-2 business days.